Garantuee of refund of the air tickets

Basic Guarantee FREE

In the case of a right to a guarantee without a surcharge, you will be refunded the amount that corresponds to the price paid on the day of purchase for non-flown flights.

Guarantee PLUS

In case of the right to fulfill the Guarantee PLUS with a surcharge of 4,00 EUR per passenger, we will take care of you completely and arrange a trip to the final destination as soon as possible at our expenses

When can I claim the warranty

In the event of a flight change, delay or cancellation by the airline for reasons other than force majeure (see below), you will not be able to make a follow-up flight and will not be able to offer you an alternative flight.
Your luggage will be delayed, and you will not be able to make a follow-up flight.
Immigration and customs control will take too long, and you will not be able to make a follow-up flight.

When it is not possible to claim a guarantee

Links between two flights with the same PNR.
You will not be able to check in on time.
You do not have visas or travel documents needed at the airport during a stopover.
You will not be allowed to board an aircraft due to violation of the carrier’s terms and conditions.
Situation caused by force majeure.